Personal Data Protection Policy

The company ZEIN IKE (hereinafter referred to as ‘the Company’), has created this website stemmacosmetics.gr for the sole purpose of customer service. In order to achieve the best service for you, it is important that you, our customers, accept that you must provide us with specific information concerning the processing of your order, which is kept by us. This Privacy Statement describes the method of data collection from the stemmacosmetics.gr website and our use of that data. This Privacy Statement refers solely to your personal data that you provide to us during the course of your orders on this website.

What is personal data?;

Personal data is information that identifies you directly or indirectly. Indirectly means through other information, for example, your postal address, email address and telephone number.

General

The information provided by the users of the stemmacosmetics.gr website is used by the Company in order for users to have direct and meaningful communication with the store, to provide them with answers to specific questions they ask and finally to execute their orders. The information collected by stemmacosmetics.gr is also intended to measure the number of visits to the website, to determine customer requirements for further products and to facilitate transactions with the Company. The Company does not distribute to any other organization or partner the e-mail addresses, or any other information concerning the users of the website and its customers, but only to direct partners in the process of order processing.

Gathering information

The company has designed its website so that users can visit it without having to reveal their identity unless they wish to do so. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or send us e-mails.

stemmacosmetics.gr collects information about users only from: a. information that the user gives us when registering as a customer, b. information that the user gives us in order to execute his/her order, c. information that the user gives us in order to participate in competitions that may be held, d. Data that the user gives us when logging in through another platform (ios, android, Facebook, Google applications). When filling in any order form on our website, you will be asked for your full name, address, postcode of your area, your email address, your telephone number, the method of payment of the order and possibly your credit card details. In addition, you may also be asked for more specific information, such as delivery details of an order or billing details. The Company makes use of the information you give us during the electronic submission of the form in order to contact you regarding a. delivery of the order to your location, b. possible confirmation and identification of the customer in case of need, c. new or alternative products available, d. our special offers, e. receipt of gifts after a competition draw. You can choose whether or not you want to receive such communications from us by sending your request via e-mail to info@stemmacosmetics.gr!

Every order processing requires the collection of personal data for delivery or booking of an order. Also the use of a credit card, for the charging of which the identification of the legal owner is required, is guaranteed in every case. Any supporting documents and documents certifying and declaring the identity of the customer remain strictly confidential and are checked only by the competent responsible department of the Company. Your submission of your personal data means that you consent to the use of such data by the Company's employees for the reasons mentioned above. The Company requires its employees and website maintainers to provide its client users with the level of security stated in this Privacy Statement. Under no other circumstances may the Company share your personal information with others without your prior consent, unless required through legal channels. Please note that under certain circumstances, the use and disclosure of your personal information collected online without your prior consent (for example, in the case of a court order) is permitted or required by law or under a court order.

Use of personal data

We use your personal data for the purposes as described above. We do not collect or process more or other types of personal data beyond what is necessary to fulfil the specific purpose. We will only use personal data as set out in this privacy policy, unless you have specifically consented to another use of your personal data. If we intend to use your personal data that we process with your consent for purposes other than those disclosed in that consent, we will inform you in advance by asking for your permission.

To continually improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you wish to receive at any time by letting us know by email.
You can also unsubscribe at any time. Sending sms to the mobile phone number you have provided us with when you place your order, is done in order to inform you about the progress of your order. You can through the account you have created on our website to choose whether or not you want to receive advertising / promotional
material via sms.

We will not use your data for advertising purposes unless you have given your prior express and free consent.

We may need to use and retain personal data for legal and compliance purposes, such as to prevent loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, security, property, or those of others.

Cookies

The stemmacosmetics.gr reserves the right and has the ability to use cookies as part of the facilitation and operation of the services of the website. Cookies are small files that are sent and stored on the user's computer, allowing websites to operate smoothly and without technical anomalies, to collect multiple user choices, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to present you with promotional & educational content relevant to your interests and needs. You should be aware that cookies are absolutely necessary in order to function properly and
uninterrupted our website. Third party vendors, including Google, may display our company's advertisements on websites on the internet, use cookies to inform, optimize and display advertisements based on a user's previous visit to our website.

stemmacosmetics.gr may also use cookies from your previous visit to its website for repeat marketing.

You can opt out of such use of cookies by Google by clicking  here . You can also set your Browser to inform you each time before a cookie is downloaded and you can decide whether to accept or reject it.

stemmacosmetics.gr may use the functions of Google Analytics for display ads (repeat marketing, Google Display Network display reports, etc.).  Ad settings , visitors can opt out of Google Analytics for display ads and also customize their Google Display Network ads.

Also stemmacosmetics.gr complies with the  Interest-based advertising policy  of Google AdWords and the restrictions on  sensitive categories. We reserve the right to change this cookie policy at any time. Any changes to this cookie policy will take effect once the revised cookie policy is available on our website.

Business transfers

In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively “Business Transfer”), we will transfer data, including personal data, on a reasonable scale and as necessary for the Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform affected subjects before personal data becomes subject to a different privacy policy.

Processing of children's personal data

The Company will not collect or process personal data of children under the age of 18 unless parental consent has been given, in accordance with applicable law. If we become aware that a child's personal data has been collected in error, we will promptly delete such data without undue delay.

Correction, Modification or Deletion of Information

stemmacosmetics.gr allows its users to correct, change, complete or delete data and information that they have provided. If you choose to delete information, stemmacosmetics.gr will act to delete this information from its records immediately. For the protection and safety of the user, we will try to ensure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to make any enquiries contact the Company by e-mail at info@stemmacosmetics.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password to our website also depends on you.

Security of transactions

stemmacosmetics.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. It has adopted procedures that protect the personal data that users submit to its website or provide by any other means (e.g. by telephone).
These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this data is accurate and used correctly. Your connection to it is secure.

We apply an appropriate level of security and have therefore implemented reasonable physical, electronic, and managerial procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed. Our information security policies and procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated as necessary to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is only granted to staff or direct associates with the company who are required to have such information to service orders. In the event of a data breach involving personal data, our company will promptly comply with applicable law regarding notification of the breach.

Your legal rights

You have specific legal rights regarding the personal data we collect from you. The company will respect your rights and will adequately address your concerns.

The following list contains information about your legal rights under applicable data protection laws:
- Right to withdraw consent: where personal data is processed on the basis of your consent, you may withdraw your consent at any time.
- Right of rectification: you can ask us to rectify the personal data concerning you. We make reasonable efforts to maintain your personal data
we have in our possession or control and used on an ongoing basis, accurate and complete, based on the most recent information available to us.
- Right of restriction: You can ask us to restrict the processing of your personal data if.
a. you question the accuracy of your personal data; b. the processing is unlawful and you request restriction of processing instead of deletion of your personal data; c. we no longer need your personal data, but you need it for
the establishment, exercise or defence of legal claims; or d. you object to processing for the period during which we verify whether our legitimate interests override yours.
- Right of access: you can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected from, if not from you directly, and to whom it has been disclosed, where applicable. You may obtain from us, free of charge, a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copy you may request from us.
- Right to erasure: You can ask us to delete your personal data.
- Right to object: you can object - at any time - to the processing of your personal data if the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In the case
we will no longer process your personal data unless we can demonstrate legitimate grounds and an overriding interest in the processing or in support of, exercise or defence of legal claims. If you object to the processing, please specify whether you wish to have your personal data deleted or
restriction of processing by us.
- Right to lodge a complaint: In the event of an alleged breach of applicable data protection law, you can lodge a complaint with the data protection supervisory authority in the country where you live or where the alleged breach occurred.
Please note:
α. Time period:We will try to satisfy your request within 30 days. However, the time limit may be extended for specific reasons relating to your specific legal right or the complexity of your request.
β. Restriction of access: in some cases we may not be able to provide access to all or some of your personal data by law. If we deny your request for access, we will inform you of the reason for the denial.
c. Non-identification: in some cases, we may not be able to search for your personal data due to missing identifiers provided in your application. In cases where we are unable to identify you as a data subject, we will not be able to comply with your request to enforce your legal rights as described in this Article, unless we
provide additional information that allows us to identify you.
- Exercise your legal rights: In order to exercise your legal rights, please contact us in writing or by email.

Retention of your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal data for a longer period of time due to legal requirements. In addition, we will not delete all of your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records which contain information about individuals who do not wish to be contacted in the future (e.g. via group emails). We categorise your requests as consent to the storage of your personal data for the purposes of maintaining that record unless you instruct us otherwise.

Periodic Changes

As the Company continuously expands, updates and improves its website, and its related products and services, it will update this policy. We recommend that you read this procedure periodically in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Procedures applied by the
stemmacosmetics.gr

If you use this website you accept and consent to this Privacy Statement and the terms and conditions of use of the website that have been communicated through it.